Q. Why do I provide my e-mail address?
A. We need your email address because after you place your order,  you will receive a confirmation email.  Occasionally, we send out coupons and we like to keep you up to date with our sales.

Q. Do I have to pay sales tax?
A. Our office is located in New York City, so sales tax will be assessed for orders shipped within New York. All other states are exempt from tax.

Q. What is your return policy?
A. For more info read our TERMS & CONDITIONS.

Q. Where do I send return/exchange items?
A. You can return your merchandise to: Puppy La Pu - 8225 5th Ave, Suite 226-Brooklyn Ny,11209

Q. How can I change or cancel my order?
A. To change or cancel your order please contacts us immediately. For a cancellation we must receive it in writing, via email. You must contact us no later than 24 hours after the order time.

Q. What if the item I ordered is not in stock?
A. We do not carry our products in all sizes and color at all times. Some products may be temporarily out of stock. If this is the case, we will notify you and give you the option to cancel or wait for the merchandise. Most of our manufactures are very quick to ship out items therefore your wait should not be lengthy.

Q. What is your method of shipping?
A. We ship orders by using ups ground. Our normal delivery time is 7-14 business days. Usually ships out sooner.

Q. How long do I have to use my store credit?
A. You have 1 year from the date the store credit was issued to use it.

Q. How can I sell my products on your web-site?
A. We are always looking for new designers. You can email and tell us a little about it and your products. Please also send some pic’s or samples to us.